Thank you for taking the first step towards wrinkle free skin. We want you to be completely satisfied with every product. All Plexaderm® products can be used for 30 days absolutely risk-free, less shipping and processing. If you do not see or feel the results that you expected, call our Customer Service department within 30 days of your order and return all products (used or unused) products a full product refund less the cost of shipping and processing The 30-day risk-free guarantee applies to the first month’s supply.
Returning products to us is both easy and convenient. You must return all merchandise (opened and unopened bottles) within 30 days of receipt. Failure to return merchandise, in True Earth’s sole determination, may cause the order to be ineligible for a refund. Your return should also include your name, order confirmation number, and reason for the request. The return shipment must be sent to:
True Earth Health Products Attn: Returns Department 150 Stewart Parkway Greensboro, GA 30642
All return shipping charges are paid by the customer. To ensure that merchandise is returned safely, we suggest you send returns via U.S. Postal Service, UPS or FedEx with insured delivery.
If your refund is accepted, a credit will automatically be applied to your credit card or original method of payment within 10 days. If needed we will adjust this policy as required by the laws of the state in which you live.
Should you have any questions about a return, call 800-681-0366 or send an email to CustomerCare@plexaderm.com.
Shipping Methods & Rates
We strive to fulfill and ship your order in the most efficient manner. Shipping rates vary per the size of your order. Most orders ship within 2 business days after they are received. We select the shipping carrier according to the shipping method and destination address specified at the time of order. Orders shipped using the Standard Shipping method typically arrive within 5-7 business days. Due to the unpredictable nature of the shipping industry, we cannot guarantee delivery dates. The time period from order to delivery will vary depending on location.
Where We Ship
We ship orders only within the United States (including Hawaii and Alaska) and Canada. Please contact Customer Service for any international orders.
All orders will be shipped to the address specified in the shipping address section of the order form. We will send you a shipping confirmation email when all or part of your order is shipped. This email is typically sent after the first carrier scan. The email may include a tracking number if provided by the carrier. Typically, processing time is within 24 hours after a purchase is made. Our shipping and processing only occurs on business days (Monday through Friday). Therefore, if you order a product through us on a Friday, Saturday or Sunday, the shipping process will not begin until the next business day (Monday) unless the next business day is a major holiday. Furthermore, you should exclude non-business days (Saturdays, Sundays as well as major holidays) in anticipation of the arrival of your Plexaderm® products.